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Download Camera Report for Support

The Download Camera Report provides a method for collecting specific information regarding the camera status for the MOBOTIX support team. The camera creates an e-mail file (file name extension .eml) that contains the information of the selected sections; this file can be sent using an e-mail application.

Description of the Report Sections

Section Description
Live Image Includes the current live image in the report.
Event Image Includes the last event image in the report.
Image Profile Includes an image according to the image profile in the report.
Camera Configuration Includes the camera configuration in the report.
System Messages Includes the system messages in the report.
Web Server Logfile Includes the web server logfile in the report.
File Server Logfile Includes the file server logfile in the report (click on the More button to see the External Logging section).
VoIP Logfiles Includes the VoIP logfile and the status in the report.
Image and Sound Files Includes the image and sound files in the report.
SSL Certificates and Keys Includes the SSL certificates and keys in the report.
Camera Report Includes a file with extended internal information on the camera status in the report.

Activate the desired sections, click on Download and save the report file on your computer. Open the file in an e-mail application and send the e-mail to the MOBOTIX support team (for further information, please go to the MOBOTIX website and open the Support section).

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